🛡️ Tier 1: ShieldNet Core

🛡️ Tier 1: ShieldNet Core

Ideal for: Small businesses or startups with 8–25 users.

Includes:

• 24/7 network monitoring & alerting
• Managed antivirus & firewall protection
• Patch management (Windows/macOS)
• Secure cloud backups (critical systems)
• Remote help desk (business hours)
• Microsoft 365 or Google Workspace support
• Monthly IT health report

Add-ons available: On-site support, after-hours help desk, and additional backup storage.

⚡ Tier 2: ShieldNet Complete

Ideal for: Growing businesses with 25–100 users or compliance needs (HIPAA, PCI, etc.)

Includes everything in Core, plus:

• 24/7 Help Desk & Remote Support
• Advanced cybersecurity suite (EDR + DNS filtering + phishing protection)
• Network performance optimization & proactive remediation
• Cloud infrastructure management (Azure, AWS, or hybrid)
• Employee security awareness training
• Quarterly IT strategy reviews with dedicated vCIO
• Unlimited on-site support (within service area)

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Optional Add-Ons:

Data compliance audits

VOIP phone systems

Secure remote access (VPN or SASE)

Hardware lifecycle management (procurement + asset tracking)